Privacy Policy – Tekspices Food Mart

Privacy Policy – Tekspices

Effective Date: September 2025

At Tekspices, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, purchase our products, or interact with our services. By using our website, you agree to the terms outlined below.

1. Information We Collect

We may collect the following types of information when you interact with us:

Personal Information: Name, email address, phone number, billing address, delivery address, and payment details.
Account Information: If you create an account, we collect login credentials and preferences.
Order Information: Purchase history, delivery instructions, and customer service interactions.
Technical Data: IP address, browser type, operating system, device type, and browsing behavior on our website.
Cookies & Tracking: We use cookies to enhance user experience, track preferences, and improve our site performance.

2. How We Use Your Information

We process your information for the following purposes:

To fulfill your orders and deliver products.
To process payments securely.
To provide customer support and respond to inquiries.
To send order updates, promotional offers, and newsletters (if you subscribe).
To analyze website usage and improve our services.
To comply with legal and regulatory obligations.

3. Sharing of Information

We do not sell or rent your personal information. However, we may share data with:

Shipping partners (e.g., DHL, UPS, local couriers) to deliver your order.
Payment processors (e.g., Paystack, Stripe, PayPal) for secure transactions.
Marketing tools (e.g., Mailchimp, Google Analytics) for communication and performance tracking.
Legal authorities if required by law or in response to a valid request.

4. Data Retention

We keep your personal information only for as long as necessary:

Order and transaction records: up to 7 years (for legal/tax compliance).
Marketing data: until you unsubscribe.
Account information: until you request deletion.

5. Your Rights

Depending on your location (Nigeria, EU, UK, US, etc.), you have the right to:

Access your personal data.
Correct or update inaccurate details.
Request deletion of your account or personal data.
Opt-out of marketing emails at any time.
Request data portability (for EU/UK GDPR compliance).

To exercise these rights, contact us at [insert support email].

6. Cookies and Tracking

We use cookies to:

Keep your cart active while shopping.
Remember your login session.
Analyze website traffic (Google Analytics, Facebook Pixel).
Deliver personalized marketing.

You can disable cookies in your browser settings, but some features of our site may not function properly.

7. Data Security

We implement strict measures to protect your data:

Secure Socket Layer (SSL) encryption for online payments.
Restricted access to customer data within our company.
Regular audits of third-party service providers.

However, no system is 100% secure, and we cannot guarantee absolute protection.

8. Children’s Privacy

Our services are not directed at children under 16 years of age. We do not knowingly collect information from minors. If you believe a child has provided personal data, please contact us for removal.

9. International Customers

If you order from outside Nigeria, your data may be transferred to and processed in countries where our partners (e.g., couriers, payment gateways) operate. We ensure such transfers comply with applicable data protection laws (e.g., GDPR).

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the “last updated” date. Continued use of our services means you accept the updated policy.